The sophistication in today's consumer electronics has increased significantly over the last few years resulting in added development and support costs. In particular, now that consumer electronic devices are being connected to the Internet, many more features, services, and capabilities exist inside the device. Digital home devices such as TVs, Blu-ray disc players, gaming consoles, tablets, and set-top boxes now often include streaming media content services and "app stores" which have had a dramatic effect on the cost to manufacture and support CE devices.

The added sophistication of CE devices shows a clear need to be able to provide effective low cost service and support to these devices – minimizing product returns and improving customer service. UpdateLogic®'s NetReady™ device management solution provides a comprehensive service platform that meets these needs.

With NetReady™, you can:

• Conduct a virtual on-site support session to view detailed product information and take control of the customer’s device for fast and accurate troubleshooting and issue resolution.   
• Gain “device intelligence” by gathering detailed information about how devices are configured, used, connected, and more.
• Setup, configure, and optimize the consumer’s device to ensure maximum performance, increase customer satisfaction, and prevent future support calls
• Promote existing features, services, and capabilities and add new ones post-sale to generate incremental revenue and increase brand loyalty.
• Increase content security by proactively managing security keys (including installation, revocation, and rotation of DRM keys) to protect streaming content.
• Sell extended warranties and new accessories to increase customer satisfaction.
• Streamline reverse logistics by automating the diagnostics and reset process for no-fault found returns.
• Utilize interactive remote training with two-way screen sharing so the customer can learn by watching.
• Enhance pre-production testing by remotely monitoring and evaluating products from off-site locations
• Improve warranty claim accuracy with verified product serial number, date of manufacture, date of purchase, and other valuable information.

NetReady™ includes three main components:

1. The NetReady Device Agent which is integrated into the device firmware. The Device Agent is pre-integrated into most of the leading SoC chipsets.
2. A secure Database of information retrieved from the devices and stored on UpdateLogic servers in the cloud.
3. A web-based System Interface which provides complete access to all the NetReady-enabled devices.